Human Assistance Policy

It is mandatory that the path for your customer to obtain human assistance is clear, within WhatsApp.
Ways to escalate to Human assistance accepted within WhatsApp’s policy:
- Human Referral within the channel (we suggest this one, as it makes your customer’s life easier.)
- A message clarifying the ways your customer can contact a Human: Directing them to a phone number, email or web form to open a ticket or directing them to a Physical store.
E.g.: Hello, to speak to one of our agents please call: XXXXXX
E.g.: Hello, to speak to one of our agents please email: XXXXXX

https://www.whatsapp.com/policies/business-policy/

Note: Failure to comply with this policy will impact the quality of your channel and, if not resolved, it can impact your tier (causing it to be downgraded).

PreviousPotential Errors During the Embedded Signup Flow NextWhatsApp Guidelines

Last updated 3 years ago

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Human Assistance Policy

It is mandatory that the path for your customer to obtain human assistance is clear, within WhatsApp.
Ways to escalate to Human assistance accepted within WhatsApp’s policy:
- Human Referral within the channel (we suggest this one, as it makes your customer’s life easier.)
- A message clarifying the ways your customer can contact a Human: Directing them to a phone number, email or web form to open a ticket or directing them to a Physical store.
E.g.: Hello, to speak to one of our agents please call: XXXXXX
E.g.: Hello, to speak to one of our agents please email: XXXXXX

https://www.whatsapp.com/policies/business-policy/

Note: Failure to comply with this policy will impact the quality of your channel and, if not resolved, it can impact your tier (causing it to be downgraded).

PreviousPotential Errors During the Embedded Signup Flow NextWhatsApp Guidelines

Last updated 3 years ago

Was this helpful?