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Sinch | Documentation Global
  • Introduction
  • Glossary
  • GETTING STARTED - MENU
    • Sinch Messaging Platform
      • Login, Language & Menu
      • Account & Settings
      • Dashboard
      • Contacts
      • Groups
  • Credits and limits
    • Signing of plans
    • Limits
  • Send a message
    • Send a fast message
    • How to Send a Message
    • How to Set Up a File
    • Mapped errors
    • Campaigns
    • Correlation ID
    • Tracking Sent Messages
    • Cancelling a Message
    • Character Limit Setting
    • MM2: New Report: Chat (MT + MO)
    • SMS Report > RCS
  • Reports
    • Viewing & Exporting Reports
      • New WhatsApp Conversation report
      • Getting to know the new reports
    • Saved Reports
    • WhatsApp Lists
    • Billing Report
  • Permission
    • System User Role
    • Managing Customers | Subaccounts
    • Permission Levels
    • Subaccounts & Users
    • IP Restriction
    • Two-step Verification
  • SMS
    • SMS Template
    • SMS BOT
  • RCS
    • RCS (Native)
  • WHATSAPP
    • WhatsApp Embedded Signup
      • Prerequisites
      • Registering your WhatsApp Number
      • Verifying your Company on Business Manager
      • Potential Errors During the Embedded Signup Flow
    • Human Assistance Policy
    • WhatsApp Guidelines
    • Instructions & Good Practices
      • Channel Rules
      • Learn More About Tiers
      • Good Practices
    • WA Template - What Is It?
    • Registering a Template
    • Deleting a WA Template
    • WhatsApp Account Settings
    • WhatsApp Dashboard
    • Tech Providers - What is it and how does it work?
  • IA CONVERSATIONAL
    • Planning your bot
    • Creating a new bot
    • Adding content to your bot
      • Detecting information in expressions
      • Asking user info through input validation
      • Flow navigation with variables
    • Bot dialogs
      • Bot message
      • Go To
      • Input Validation
      • Action
    • Publishing & platform URLs FAQ
  • TECHNICAL DOCUMENTATION
    • API & Integrations
      • Introduction - Integrations
      • SMS API
      • Email API
      • Fallback API
      • WhatsApp API
      • WhatsApp Groups API
      • Listing Message Templates
      • WhatsApp Interactive API
      • WhatsApp Lists via API
      • WhatsApp Messaging via SFTP
      • Campaigns API
      • TTL - Time to Live
      • Webhook
  • SUPPORT
    • Status
    • Glossary - Status Page Components
    • Support
  • STATUS PAGE
    • Components status page
      • Integrations
        • SMPP
        • Web service API
        • Web Interface
      • Callback / Delivery Report
        • Webhook DLR (delivery to handset)
        • SMPP DLR (delivery to handset)
        • SMPP Callback (delivery to carrier)
        • Webhook Callback (delivery to carrier)
      • OPERATORS
      • WhatsApp Sending messages to the user (MT)
        • Internal Queues MT
      • WhatsApp Receiving User Messages (MO)
        • Internal Queues (MO)
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  1. STATUS PAGE
  2. Components status page

OPERATORS

The instability in the carrier is linked whit the service outage provided by the carrier, when this happens we can expect delays on the sending and in the receiving of messages, we inform the carrier about the delay and we stabilize our messages rows in our side, this instability and your resolution time can vary from carrier to carrier

PreviousWebhook Callback (delivery to carrier)NextWhatsApp Sending messages to the user (MT)

Last updated 3 years ago

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